Anti-Abuse Protection

Piixoo – Anti‑Abuse Policy

Effective as of July 25, 2025

This Anti‑Abuse Policy supplements our General Terms and Sending Policy. It outlines prohibited behaviors, how abuse complaints are handled, and the actions we may take to protect our system and reputation.

1. Purpose

We maintain a strict zero‑tolerance approach to abusive or unsolicited content sent via Piixoo. Reports of abuse or unsolicited messages will be fully investigated, and if verified, may lead to immediate account suspension, sending restrictions, or permanent termination.

2. Types of Abuse We Prohibit

Users must not send:

• Unsolicited or spam emails, including messages to recipients without explicit, verifiable consent.
• Phishing, malware, or content that tricks recipients into revealing sensitive data.
• Objectionable or defamatory content, including hate speech, harassment, threats, or violations of human rights.
• Links to malicious or redirecting domains or any content that may facilitate harmful activity.

3. Abuse Complaint Process

If a recipient reports abuse, they are encouraged to fill out our abuse complaint form, identifying:

• The type of abuse (spam, phishing, malware, objectionable content, etc.)
• The medium in which the abuse occurred (email, hosted content, redirect links, etc.)

Upon submission, our team will promptly:

• Investigate the complaint
• Review the content and sending behavior
• Determine whether the complaint is justified
• Escalate serious or repeated violations

We reserve the right to restrict, suspend, or terminate accounts if abuse is confirmed.

4. Unjustified Complaints

An unjustified complaint occurs when a recipient reports your message as abusive without valid grounds (e.g., mistakenly clicking “spam”). While not inherently malicious, high levels of unjustified complaints can harm your sender reputation. We may take action if complaint rates exceed acceptable thresholds.

5. Reputation & Thresholds

We monitor your sending performance against strict metrics, including:

• Complaint rate thresholds — e.g., exceeding 0.3% abuse complaints may trigger account blocking, especially with major providers like Gmail or Yahoo.
• Bounce rates, unsubscribe rates, spam-trap hits, and block rates as outlined in our Sending Policy.

Breaches of acceptable levels may result in sending limits or account termination.

6. Response to Confirmed Abuse

If abuse is confirmed, Piixoo may:

• Temporarily limit or suspend sending ability, pending remediation
• Permanently terminate the user account or related sub-accounts, without refund
• Require corrective actions such as removal of non-compliant emails, updates to authentication settings, list cleaning, or changes to campaign content

7. Preventing Abuse – Best Practices

To avoid abuse complaints and ensure compliance, users should:

• Only send to recipients with explicit consent
• Clean and validate mailing lists to avoid spam traps or inactive addresses
• Personalize content, avoid spam-trigger language, and include clear unsubscribe options
• Authenticate sending domains using SPF, DKIM, and DMARC

8. Continuous Monitoring & Escalation

We continuously monitor sending patterns. Unexpected spikes in abuse-related metrics or high volumes of justified or unjustified complaints will lead to:

• Delivery throttling
• Account review and remediation steps
• Potential permanent disabling of sending privileges

9. Limitation of Liability

We may remove or refuse to route any content that violates this Anti‑Abuse Policy. You retain full responsibility for your content, and we are not liable for any associated damage. Non-compliance may lead to account termination without compensation.

10. Contact

For any questions regarding this Sending Policy, please contact: