Terms of Service

Piixoo – General Terms & Conditions of Use

Effective as of July 25, 2025

THESE GENERAL TERMS OF SERVICE (the “Terms”) constitute a legally binding agreement entered into by and between 11 Technology Group, a corporation duly organized under the laws applicable to its incorporation and doing business as Piixoo (hereinafter referred to as “Piixoo”, “We”, “Us”, or the “Service Provider”), and the individual or entity accessing or using the Services (hereinafter referred to as “You” or the “Client”).

These Terms govern your access to and use of Piixoo’s platform, which includes without limitation our website (https://www.Piixoo.com), emailing and deliverability services, automation tools, and any other functionalities or services related thereto (collectively referred to as the “Services”).

By subscribing to, accessing, or using the Services in any manner, You affirm that You have read, understood, and agreed without limitation or reservation to be legally bound by the following contractual hierarchy of documents, in decreasing order of precedence:

– Any Specific Terms and Conditions mutually agreed with You (hereinafter, the “Specific Terms”);
– The present General Terms of Service;
– Our Sending Policies (including our Anti-Spam Policy and Privacy Policy).

PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT ACCEPT ANY PART OF THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

The Services are strictly intended for professional use and are not available to minors under the age of 18. Piixoo reserves the right, at its sole and absolute discretion, to modify, update, or revise these Terms at any time. Whenever possible, Piixoo will provide advance notice of at least thirty (30) calendar days prior to the entry into force of any such modifications. Your continued use of the Services constitutes acceptance of the revised Terms.

Article 1. Definitions

For the purpose of interpreting these General Terms and Conditions of Use, the capitalized terms listed below shall have the meanings ascribed to them, unless explicitly stated otherwise in a Specific Agreement:

“Assistance Services” refer to all forms of technical or functional support, including but not limited to, consulting, development, configuration, onboarding, integration, and training services rendered by the Service Provider to facilitate the Client’s optimal and continuous use of the Services. These services may include, without limitation, the integration of Application Programming Interfaces (APIs), the configuration of email transfer protocols such as SMTP and IMAP, the implementation of customized onboarding workflows, or other related technical assistance.

“Data” designates any digital or electronic content provided, uploaded, imported, transferred, or otherwise managed by the Client through the Services. This includes personal and non-personal data, including third-party content, that is processed, stored, or transmitted using the Services. It also encompasses data processed on behalf of or shared with third parties, subject to applicable data protection laws.

“Service” means the proprietary Piixoo software-as-a-service (SaaS) platform made available to the Client through remote access, hosted on secure infrastructure designated by the Service Provider, including but not limited to cloud-based environments. The Service includes a range of features and functionalities, such as email campaign creation and deployment, real-time deliverability tracking, transactional email sending, bounce verification, warm-up automation, and routing logic. Piixoo reserves the discretionary right to enhance, modify, or discontinue any feature or module of the Service, provided that any material change is duly communicated and does not adversely affect existing contractual support obligations. The Client may be required to migrate to a new infrastructure if the existing platform is retired.

“Intellectual Property Rights” encompass all forms of proprietary rights including, without limitation, copyrights, moral rights, trademarks, trade names, service marks, logos, patents, trade secrets, design rights, domain names, software source code, know-how, and any derivative works thereof, whether registered or unregistered, and all applications and rights to apply for registration.

“Operating Policies” refer to the internal protocols, rules, policies, standards, and procedures established by the Service Provider that govern the operational use of the Services. These include, but are not limited to, the Privacy Policy, Sending Policy, and Anti-Spam Policy, as periodically updated by Piixoo and made available on its official website. Clients are contractually obligated to adhere to such policies, which are incorporated by reference into these Terms.

“Specific Terms” are any special conditions or commercial agreements mutually executed by the Parties which outline tailored provisions applicable to a specific Client account. These may include, but are not limited to, pricing terms, volume commitments, service specifications, and other negotiated obligations or representations.

“Website” means the collection of webpages and interfaces available at https://www.Piixoo.com or any other domain/subdomain owned or controlled by the Service Provider, which provides the Client with access to the administrative dashboard, documentation, APIs, and user management tools necessary to configure and use the Services. This includes the “Admin” interface and any other associated web-based control panels.

Article 2. Support and Service Levels

Piixoo commits to providing a commercially reasonable level of operational support and service availability in accordance with industry best practices.

2.1 – Email Routing and Monitoring

Piixoo shall use reasonable efforts, conforming to prevailing technical standards, to ensure that emails dispatched via the Service are correctly routed to their intended recipients’ inboxes. To support this, Piixoo provides Clients with a real-time online monitoring interface enabling dynamic updates and adjustments to mailing lists and email campaign configurations.

Clients may also subscribe to additional services intended to optimize deliverability and operational efficiency, which may include enhanced analytics, IP warm-up advisory, or dedicated support. Such services are not included in standard subscriptions and are only rendered upon express written acceptance of a separate quotation, as outlined in the Specific Terms.

2.2 – Support Structure

The Client shall designate one or more authorized individuals to serve as administrator(s) (hereinafter, “Administrator”), who will be responsible for consolidating internal support inquiries and initially attempting first-level resolutions.

Piixoo shall provide second-level technical support (“Support”) consisting of: 
(i) assistance in resolving technical issues escalated by the Administrator and not resolved through standard troubleshooting, and 
(ii) the provision of informational guidance on usage or behavior of the Service.

Support requests must be submitted via email to support@Piixoo.com and must include precise and complete details relating to the issue. Only the designated Administrator(s) are authorized to interface with Piixoo’s Support team. The Client remains solely responsible for managing internal communications with its users.

Article 3. Use of the Services

3.1 – Authorized Use

You agree to use the Services strictly in accordance with these Terms and the Operating Policies in effect. You are fully responsible for ensuring that your employees, affiliates, or any other parties with authorized access also comply with all such terms and restrictions.

You must not interfere with the operation or security of the Service, nor use the Service for any illegal or unauthorized purpose. All API integrations shall be used responsibly, and excessive or abusive API calls, as determined at Piixoo’s sole discretion, may result in suspension or throttling.

Unless otherwise authorized in writing by Piixoo, You shall not use the Services to send promotional communications on behalf of a third party, nor shall You sublicense, resell, or otherwise permit third parties to use the Services—whether for remuneration or not.

If You are a Reseller or an Indirect Client managing sub-accounts on behalf of multiple End Users, You are required to segregate traffic using separate Piixoo sub-accounts and remain liable for the conduct and compliance of such End Users.

3.2 – Email Identity and Seat Policy

The number of email addresses assignable to a single Piixoo “seat” depends on the subscription tier, as detailed on our pricing page. These identities must all represent a single individual, and not be used to distribute load among multiple users:

– “Cold Email Starter”: 1 email address per seat 
– “Cold Email Pro”: up to 3 addresses 
– “Cold Email Expert”: up to 5 addresses 
– “Outreach Scale”: up to 15 addresses

Using one seat to send from multiple individuals (e.g., “john@”, “lisa@”, “emily@”) constitutes a material violation. Piixoo reserves the right to disconnect such accounts, disable associated email addresses, or terminate the subscription if repeated violations are observed.

3.3 – Account Credentials

You are required to provide accurate, complete, and truthful information when creating your account, including your legal name or business entity name, valid address, email, and telephone number. Your credentials (e.g., username, password) are strictly confidential. You are solely responsible for maintaining their security and for all activity conducted under your account.

Piixoo may require proof of identity or company authorization at any time. Any suspected unauthorized use must be reported immediately. You acknowledge that You are fully liable for any unlawful use of your account credentials and agree to indemnify Piixoo from any resulting claims or liabilities.

3.4 – Content Liability

You are solely responsible for the content, substance, and legality of all messages sent via the Services, including attachments, media, or third-party links. Content that is defamatory, offensive, infringing, misleading, or otherwise unlawful is strictly prohibited.

You represent and warrant that Your content will not: 
– Infringe upon any third-party intellectual property or proprietary rights 
– Contain malware, viruses, or intrusive code 
– Violate applicable laws (e.g., GDPR, CAN-SPAM, ePrivacy) 
– Include sensitive personal data unless permitted by applicable regulations

Piixoo reserves the right (but not the obligation) to monitor content transmitted through the Service and may suspend delivery, delete content, or block transmission to comply with laws or in cases of suspected abuse. You are solely responsible for backing up and archiving your Data.

3.5 – Sending Policy

You must comply with Piixoo’s Sending Policy at all times. In the event of violations (e.g., spam complaints, high bounce rates, blacklisting), Piixoo may temporarily limit your sending capabilities, deactivate accounts, or permanently terminate Services. Such actions do not entitle you to any refund, credit, or compensation.

Article 4. Compliance with the Law

You agree and undertake to comply fully with all applicable laws, regulations, decrees, and rules in each jurisdiction where You access, manage, or use the Services, as well as in the jurisdiction(s) of your intended email recipients.

4.1 – Legal Compliance

You shall not use the Services for any unlawful, harmful, fraudulent, or malicious activity. You are responsible for ensuring that all communications and activities performed using the Services comply with all relevant legal and regulatory frameworks, including but not limited to:

– Personal data protection laws (such as the General Data Protection Regulation – GDPR) 
– Email marketing regulations (such as the CAN-SPAM Act, ePrivacy Directive) 
– Local laws regarding electronic communications and consumer protection

You agree to indemnify and hold harmless Piixoo from any third-party claims, government investigations, fines, penalties, or liabilities resulting from your failure to comply with applicable legislation.

4.2 – Cooperation with Authorities

In the event of a formal demand from a government, judicial, or regulatory authority, Piixoo reserves the right to disclose information, suspend the Services, or implement any legal requirement without prior notice, to the extent permitted by law.

You also agree to promptly reimburse Piixoo for any expenses, legal fees, or administrative costs incurred in responding to such requests when related to your use of the Services.

4.3 – Incident Reporting

If You become aware of any security breach, misuse, or violation of these Terms—whether committed by a third party or any authorized user under your control—You must immediately notify Piixoo in writing, either via email at support@Piixoo.com or through any other official communication channel provided by the Service Provider.

Article 5. Plans – Financial Terms

Piixoo offers both free and paid subscription plans, each governed by specific financial and usage conditions. The applicable plan type and corresponding pricing structure are determined at the time of order confirmation or contract execution.

5.1 – Free Trial Plans

Free Trial subscription plans are available without financial consideration but are subject to explicit usage limitations. These may include restrictions on the volume of emails sent per day or month, API usage caps, access to Support services, and feature availability. The specific thresholds applicable to each free plan are detailed on Piixoo’s Website.

Clients may upgrade to a paid plan or terminate their free plan at any time. Piixoo may modify or terminate free plan offerings at its sole discretion, provided that reasonable notice is given.

5.2 – Paid Plans (“Starter”, “Growth”, “Pro”, “Scale”, “Enterprise”)

Paid plans are subject to fixed-term commitments, typically twelve (12) months, and offer enhanced features, reduced usage limitations, and access to premium options such as personalized onboarding, technical integrations, and consulting services.

Financial obligations under a paid plan are defined in the Specific Terms executed between You and Piixoo. Fees may consist of: 
– A non-cancellable, non-refundable fixed annual subscription (“Minimum Annual Fee”); and 
– A usage-based fee (“Variable Fee”) tied to the volume of processed or sent emails.

Absent formal termination within the contractually defined notice period, paid plans shall be automatically renewed under the same terms for successive fixed periods, and renewal invoices shall reflect the original payment schedule, exclusive of overage charges.

Early termination may be initiated by either Party in the event of a material breach not cured within thirty (30) calendar days following written notice sent by registered mail. Immediate termination without notice shall be possible in the following cases: 
– Client’s failure to comply with the Sending Policy (Article 6.3); 
– Breach of applicable laws or regulations; 
– Breach or attempted breach of the Website’s or Services’ security; 
– Fraudulent behavior in relation to the Services.

5.3 – Common Financial Provisions

Fees stated do not include the Client’s access to the internet, equipment costs, or third-party charges, which remain under Client’s sole responsibility.

In the event that Piixoo provides additional Client Account Services, such as on-site training or personalized support, the associated expenses (e.g., travel, lodging, translation, meals, and materials) shall be reimbursed by the Client as indicated in the Specific Terms.

Any delay in payment shall entitle Piixoo to apply statutory late penalties, suspend access to Services, or terminate the Agreement. Fees are exclusive of taxes, and You are responsible for paying any taxes imposed by applicable authorities. Piixoo may adjust its pricing upon thirty (30) days’ prior notice. In case of disagreement with the new fees, You may terminate your plan prior to renewal.

You acknowledge that Piixoo shall not be held responsible for third-party email delivery issues, blocking, or filtering, and that all associated fees remain due regardless of final email outcomes.

Article 6. Termination

6.1 – No Consumer Right of Withdrawal

The Services are offered exclusively for professional use. Consequently, statutory consumer rights such as withdrawal or retraction periods are not applicable.

6.2 – Termination by Piixoo

Piixoo may terminate your account or subscription plan under the following conditions:

– At any time and without justification for free plan users, provided that reasonable notice is issued; 
– Upon breach of these Terms, including but not limited to: payment default, sending of non-compliant emails, abuse of Services, breach of technical security protocols, or confirmed fraud.

In all cases, termination may be accompanied by deletion of your access credentials and removal of your content, as provided by applicable law.

6.3 – Effects of Termination

Upon termination, regardless of the cause: 
– All unpaid amounts shall become immediately due and payable; 
– You shall no longer have access to your account or to any stored Data; 
– No refunds shall be provided, including for unused portions of paid subscriptions.

Data retention obligations post-termination are governed by Piixoo’s Privacy Policy and applicable regulations.

Article 7. Intellectual Property – Access and Use Rights

7.1 – Trademarks

“Piixoo” and associated logos, icons, graphics, and names used on the Website or in the Services are registered or unregistered trademarks owned exclusively by Piixoo. No right or license is granted for their use without prior written authorization.

7.2 – Copyright and Ownership

All elements of the Piixoo Website and Services—including user interface components, source code, content, documentation, and designs—are protected by copyright and remain the exclusive property of their respective authors or Piixoo. You may not copy, modify, distribute, or reverse-engineer any component of the platform.

7.3 – License to Use

Subject to full and timely payment of applicable fees, Piixoo grants You a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for the duration of your subscription. No assignment of intellectual property rights is made.

7.4 – Piixoo Modifications and Ownership

Piixoo retains exclusive rights to modify, update, or enhance the Services. All resulting improvements, derivatives, or documentation produced by Piixoo remain its sole intellectual property.

7.5 – License over Client Data (excluding personal data)

If any portion of your Data (excluding personal data) is protected by intellectual property rights, You grant Piixoo a non-exclusive, royalty-free, irrevocable license to use, reproduce, analyze, and improve the Services using such Data, unless You opt out of the program.

Article 8. Warranties

Piixoo provides the Services in a commercially reasonable manner and does not warrant that the Services will be error-free, uninterrupted, or immune to bugs.

Should You discover non-compliance or defects, You must notify Piixoo in writing, and Piixoo will make reasonable efforts to resolve the issue. This constitutes your sole remedy.

Piixoo is bound solely by an obligation of means (best efforts), not results, in the performance of Support or additional services.

You represent and warrant that:

– You are duly authorized to accept and bind yourself (or your organization) to these Terms; 
– You have obtained all necessary rights and permissions for the Data you upload, transmit, or process via the Services; 
– You shall not hold Piixoo liable for internet connectivity issues or delays in Data transfer caused by third-party infrastructure.

Article 9. Limitation of Liability

Piixoo disclaims all liability for external websites, third-party links, or resources referenced via its Services. You access such content at your own risk.

Piixoo shall not be liable for: 
– Loss of revenue, data, goodwill, profits, or opportunity; 
– Business interruption or reputational harm; 
– Any indirect, incidental, special, or consequential damages.

In the case of Resellers, Piixoo accepts no liability for issues arising from the actions or omissions of End Users under the Reseller’s responsibility.

In any event, Piixoo’s total aggregate liability shall be limited to the fees paid by the Client for the Services over the twelve (12) months preceding the event giving rise to liability. This limitation does not apply in cases of willful misconduct, gross negligence, or bodily injury.

Article 10. Confidentiality

Both Parties undertake to maintain strict confidentiality of all information exchanged under this Agreement, including business processes, technical documentation, pricing terms, and any other sensitive materials.

The obligation of confidentiality extends to all affiliates, subcontractors, and third-party agents. Exceptions shall only apply to information that is: 
– Publicly available without fault of either Party; 
– Disclosed pursuant to a legal obligation, court order, or regulatory inquiry.

Unauthorized disclosures may entitle the affected Party to seek injunctive or equitable relief.

Article 11. Miscellaneous

11.1 – Assignment

You may not assign or transfer any of your rights or obligations under this Agreement, whether in whole or in part, without prior written consent from Piixoo. Any attempt to assign in violation of this clause shall be null and void.

11.2 – Subcontracting

Piixoo reserves the right to engage subcontractors to deliver part or all of the Services, provided that Piixoo remains fully liable for their performance.

11.3 – Entire Agreement

These Terms, including Specific Terms and Operating Policies, constitute the entire agreement between the Parties and supersede all prior oral or written commitments related to the subject matter.

11.4 – Severability

If any clause is deemed invalid, the remainder shall continue in full force. The invalid clause shall be replaced by a lawful provision that most closely reflects the original intent.

11.5 – Force Majeure

Neither Party shall be liable for non-performance caused by force majeure, including but not limited to natural disasters, acts of war, cyber-attacks, or governmental actions. If force majeure lasts more than sixty (60) days, either Party may terminate the Agreement.

11.6 – Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. All disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Article 12. Your Data

“Your Data” refers to any data, content, or materials transmitted, uploaded, imported, or stored by You or your End Users while using the Services. This includes emails, contact lists, replies, tracking metrics, and campaign content.

By using the Services, You authorize Piixoo to access your linked email accounts solely for the purposes of sending emails and tracking interactions. You retain full ownership of Your Data, and Piixoo claims no proprietary rights therein.

To deliver the Services, Piixoo may process, store, replicate, and transmit Your Data, including through reputable third-party infrastructure (e.g., Amazon Web Services). This processing is done solely for the purpose of operating and securing the Services.

You remain solely responsible for ensuring the legality, accuracy, and integrity of Your Data. This includes obtaining all necessary consents, avoiding prohibited content, and complying with data protection laws.

Emails uploaded to Piixoo may be subject to automated bounce verification. Invalid emails will be flagged or rejected to maintain platform deliverability and sender reputation.

Piixoo acts as a data processor under the GDPR and processes personal data in accordance with its Data Processing Agreement (DPA). Acceptance of these Terms implies acceptance of the DPA. You may request a signed version by contacting: privacy@piixoo.com.